Privacy Policy

1. Who We Are

ICSL FZE operates the Xentral platform (xentral.ae and app.xentral.ae). We are the data controller for personal data collected through our website and application.

Contact: hello@xentral.ae

2. Data We Collect

• Account data: name, email address, phone number, company name, business license
• Usage data: pages visited, features used, timestamps
• Transaction data: credit purchases, lead purchases, invoice history
• CRM data: contacts, leads, notes, and activity records you create
• Technical data: IP address, browser type, device type

3. How We Use Your Data

• To provide and operate the Xentral platform and CRM
• To process payments and maintain transaction records
• To send transactional emails (purchase confirmations, dispute updates)
• To verify business identity and prevent fraud
• To improve platform features and user experience
• To comply with UAE legal and regulatory obligations

4. Data Sharing

We do not sell your personal data. We may share data with payment processors, OpenAI (only if you configure AI features with your own API key), infrastructure providers within the UAE/EU, and legal authorities when required by UAE law.

5. Data Retention

We retain account data for the duration of your account and for up to 3 years after closure for legal compliance. Transaction records are retained for 5 years as required by UAE commercial law.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. Contact hello@xentral.ae. We will respond within 30 days.

7. Cookies

We use essential session cookies for authentication only. No third-party advertising or tracking cookies are used.

8. Security

We use HTTPS encryption, hashed passwords, and access controls. API keys stored in your account are encrypted at rest.

9. Contact

Privacy inquiries: hello@xentral.ae